Terms & Conditions may be revised at any time.
Terms & Conditions of Hire
The Apartments at The Old Coalyard are operated by The Old Coalyard LLP, trading as Rendlesham Serviced Apartments. Any reference to either “Rendlesham”, “us” or “we” in these Terms and Conditions of Hire refers to Rendlesham Serviced Apartments.
So that you understand the basis of the contract between you and us when you book your accommodation we have laid out, as clearly as possible, the terms and conditions on which your booking is made. Nothing in these Terms and Conditions affects your normal statutory rights.
The term ‘Serviced Apartment’ means the following:- A fully furnished and equipped apartment, accessed by corridors, stairwells and any common parts of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, BT line rental including Broadband access (when installed), a once per week cleaning service, initial welcome starter pack of tea, coffee, milk, bread, butter, preserves and cereal.
1. Scope
1.1 Your stay with Rendlesham Serviced Apartments is not intended to confer exclusive possession on either the Client or Guest nor to create the relationship of landlord and tenant between Rendlesham Serviced Apartments and either the Client or the Guest. Neither the Client or the Guest will be entitled to any tenancy, or any assured shorthold or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory security of tenure now or upon the determination of this Agreement
2. Agreement for Occupation
2.1 Rendlesham Serviced Apartments permit the Client to occupy the property, such occupation being by the Guest personally only and to use Rendlesham’s furniture and effects for the accommodation period.
2.2 You must be 18 years old or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses suffered or incurred by you.
2.3 We will send you a written confirmation as soon as possible showing your booking details and the balance of payment due to us. The issue of our written confirmation of your booking means we enter into a contract with you that is subject to these Terms and Conditions of Hire. On receipt of our written confirmation you must check the details carefully and if anything is not correct you should tell us immediately.
2.3 We reserve the right to refuse to accept any booking prior to the issue of our written confirmation for whatever reason.
2.4 You may arrive at your accommodation after 3pm on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midday on the day after the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay then we will do everything possible subject to the availability of accommodation to find something suitable for you. It must be borne in mind that this may not be possible.
3. Paying for your Accommodation
3.1 The Client will pay to Rendlesham Serviced Apartments:-
3.1.1 Cleared funds must be received by us 7 days prior to your arrival date. If you book less than 7 days before your arrival date then the total cost of the accommodation will become payable immediately in full. All prices advised to you are inclusive of booking fees and charges. VAT is payable on serviced accommodation and the VAT element of the cost will be shown separately on the invoice.
3.1.2 Any charges notified to the Client for telephone calls made at the property during the accommodation period. These charges become payable on departure and an itemised invoice will be provided.
3.1.3 If the Client fails to pay Rendlesham Serviced Apartments any sums that are payable under this agreement when due, the Client will pay Rendlesham, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until Rendlesham receives payment in full cleared funds both before and after any judgement.
4. Cancellation or Changes to your booking by us.
4.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 7 days of any cancellation.
4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event which could not have been reasonably avoided, by us or the consequences could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man made disaster, fire, adverse weather conditions and all similar events outside our control.
5. Death, Personal Injury or Loss of Property
5.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
5.2 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
5.3 Cars and their contents are left in The Old Coalyard car-park at owners risk. Please ensure that cars are locked and possessions are left out of sight.
6. Keys
6.1 Unless otherwise agreed, Rendlesham will issue to the Client or Guest one set of keys to the property. If at any time the Client or Guest loses the keys, they must notify us as soon as possible and we will replace them at a cost to the Client or Guest of £50.00 per set of keys.
6.2 If, between the hours of 10pm and 8am the Guest locks him or herself out of the Property and requires Rendlesham’s assistance to re-enter the Property, Rendlesham reserves the right to charge a £50.00 administration fee (which if not paid to Rendlesham’s representative on demand may be invoiced to the Client).
6.3 Rendlesham will retain keys to the Property and will access the Property to provide the services set out in the Agreement and any necessary maintenance and also to inspect the Property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the Property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or any emergency. We will make reasonable efforts to contact you before entering the property.
7. Client’s Obligations
7.1 The Client will and guarantee that any guest will:-
7.1.1 Not keep any animals, insects, birds or reptiles in the Property.
7.1.2 Not to do or permit any act that would make any insurance policy on the Property void or voidable or increase the premium.
7.1.3 Not do anything that may cause a nuisance or annoyance to Rendlesham or to any other occupier or guest of adjoining properties or do anything at the Property that is illegal or immoral.
7.1.4 Ensure that at the end of this Agreement the Property is cleared of the guest’s effects and left in good repair and clean condition and mske good, pay for the repair or replace all such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost damaged or destroyed save as for reasonable wear and tear excluding matters covered by insurance.
7.1.5 Use the Property for residential purposes only and not for any business use.
7.1.6 Not make any alterations to the Property.
7.1.6 Indemnify and keep Rendlesham fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability or right arising in any way from this Agreement.
7.1.7 Not assign, underlet, sub-licence, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the Property with any person in any way.
7.1.8 Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the Property including without limitation Rendlesham’s furniture and effects.
7.1.9 Not hang on the outside of the Property any flower pot or similar object or any clothes or other articles.
7.1.10 Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.
7.1.11 Not leave the entrance door or windows to the Property open but to ensure that all door and window locks are properly engaged at all times.
7.1.12 Not change any lock to the Property or have any duplicate keys made.
7.1.13 To report any plumbing or electrical problem to Rendlesham and to desist from attempting to remedy such problem on their own.
7.1.14 To maintain properly insured to their full replacement value all of the Client’s and/or guest’s personal property which is kept either at the Property or on the guest’s person.
7.1.15 To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
7.1.16 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
7.1.17 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in notifications in or around the Property. Each apartment is suitable for up to 4 persons with the exception of Apartment 4 which is suitable for 3 persons only.
7.1.18 To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. Rendlesham accept no liability for mis-use of products supplied.
8. Termination of this Agreement
8.1 This Agreement may be ended by Rendlesham Serviced Apartments without notice:-
8.1.1 If the Accommodation Fee is not paid on the Payment Day or if the Client is in breach of any of the Conditions and/or
8.1.2 If the Client becomes bankrupt, has an administration order made against him or her or has a judgement enforced or entered against him or her.
8.2 Rendlesham may also terminate this Agreement at any time on giving the Client written notice.
8.3 The Client will at the end of the Accommodation period return to Rendlesham all keys to the Property and give Rendlesham vacant possession of the Property.
9. If you cancel your Booking
9.1 Any cancellation must be notified to us in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled. A cancellation charge will be payable, based on the number of days before the booking start date that we received your cancellation, as shown below:-
No. of Days Before Start of Booking: 8 – 14. Amount Payable: 50%
No. of Days Before Start of Booking: 7 or less. Amount Payable: 100%
9.2 Rendlesham Serviced Apartments may, at its own discretion, waive its rights to cancellation fees.
10. Complaints
10.1 All complaints should be notified as soon as possible to our representatives at our business office as they will usually be able to resolve any problems.
10.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our business address and we will use all reasonable efforts to resolve the matter as quickly as possible.
11. Law
11.1 These Conditions and terms of contract and all matters arising therefrom are subject to the law of England and Wales and in the event of dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.
12.Your Rights
Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.
The Old Coalyard Apartments are operated by The Old Coalyard LLP is registered in England No. OC304663. The registered office address of The Old Coalyard LLP is Cedar House, 6a Court Close, Bray, Maidenhead, Berkshire SL6 2DL.. The business address is 5 Eton House, School Lane, Egham, Surrey TW20 9GE. Telephone 01784 473939, Fax 0870 460 1933.
Signed by
For and on behalf of the Client/Guest
Print name
Signed by
For and on behalf of Rendlesham Serviced Apartments
Date
How to Pay
Payment can be made by:
Visa, Mastercard, Switch, Delta
BACS Transfer
Company cheque or bankers draft
Our bank details are as follows:-
Account Name: The Old Coalyard LLP t/a Rendlesham Serviced Apartments
Account Number: 06025089
Sort Code: 12-01-03
Address:
Bank of Scotland
City of London Business Centre
38 Threadneedle Street
London EC2P 2EH
Early Departure
In the event that a guest needs to check out prior to the agreed departure date, we reserve the right to charge a cancellation fee.
Arrival and Departure
Apartments are reserved from 2pm on the arrival date to 10am on date of departure.